Refund Policy

CYBERNEST TECHNOLOGIES (SMC-PRIVATE) LIMITED

R-15/80, Main Up Morh, North Township, Karachi

Phone: +92 0316200055

Email: cybernesttechnologies@gmail.com

1. Are software or IT services refundable?

Refund eligibility depends on the nature of the service and the stage of completion.

2. Is proof of purchase required for refunds?

Yes, valid proof of purchase or service agreement is required.

3. Can completed services be refunded?

Completed consultancy or development services are generally non-refundable.

4. What if a client cancels a project early?

Partial refunds may be considered depending on the amount of work already completed.

5. Are software licenses refundable?

Software licenses may not be refundable once delivered or activated.

6. Can refunds be issued for digital services?

Digital services may only be refundable if delivery has not yet been completed.

7. How are refunds processed?

Refunds may be issued through the original payment method where possible.

8. How long does refund processing take?

Processing time depends on verification and payment processing systems.

9. Are consultation fees refundable?

Consultation fees are typically non-refundable once the consultation has occurred.

10. Can clients request service exchanges instead of refunds?

Service modifications or adjustments may be offered depending on the agreement.

11. Are international project refunds handled differently?

Refunds for international clients may depend on contract terms.

12. What happens if the company cannot deliver a service?

If services cannot be delivered, an appropriate refund or solution may be arranged.

13. Can refunds be denied?

Refund requests may be declined if policy conditions are not met.

14. Do third‑party software vendor policies apply?

Yes, third‑party licensing terms may influence refund eligibility.

15. How can customers request a refund?

Customers should contact the company using the provided contact details.